For operations & continuity leaders
Keep the tribal knowledge — when your people leave.
Before a key person retires, resigns, or gets caught in a reorg, sit down and talk through how they do the work. mlti turns that one conversation into a documented, signed-off runbook the next person can actually follow — so the knowledge stays even when the people don’t.
The problem
Your best people carry years of process in their heads. Then they leave.
Retirement, turnover, a layoff — when an operator walks, the undocumented know-how walks with them, and the team scrambles to reverse-engineer how the work got done.
The one person who knows the process just gave two weeks' notice
A retirement is coming and decades of know-how go with it
A reorg or layoff scatters the team before anything's written down
Every new hire relearns the same things by shadowing
How it works
From conversation to signed-off process — in one sitting
Here’s what a capture session looks like, start to finish.
Start
What you do
- Turn on the extension and work normally
What mlti captures
- Tools opened, actions taken
Talk it through
What you do
- Narrate decisions as you make them
What mlti captures
- Steps, reasoning, the “why”
Understanding builds
What you do
- Watch the live panel; correct it mid-session
What mlti captures
- Phases, decision points, edge cases
Sign off
What you do
- Manager reviews and approves
What mlti captures
- Approval + audit trail
Share
What you do
- Export and distribute
What mlti captures
- Flow chart, runbook, PDF
Capture what’s in their head before they go.
Talk it through once. It's documented forever — signed off and ready for whoever's next.
7 days free, then $50/month per organization — plus $150/hour of teaching voice.