Terms of Service

mlti.ai

Last updated: March 2026

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the mlti.ai platform, including the website at mlti.ai, the mlti.ai Teach Chrome Extension, the dashboard, AI agent services, and any related APIs or integrations (collectively, the “Service”). The Service is operated by mlti.ai (“we,” “us,” or “our”).

By creating an account, installing our Chrome Extension, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

mlti.ai is an AI-powered workflow automation platform that enables you to:

  • Teach — Record your work processes using our Chrome Extension and voice narration, generating structured workflow playbooks
  • Run — Connect your business tools and let AI agents execute your playbooks autonomously, with human-in-the-loop escalation for exceptions
  • Improve — Review agent-suggested refinements to your playbooks based on execution patterns

The Service integrates with third-party tools (such as CRMs, email providers, billing systems, and calendars) via OAuth-authorized connections that you configure.

3. Eligibility

You must be at least 16 years old to use the Service. By using the Service, you represent that you meet this age requirement. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration

To access most features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain the security of your account credentials and not share them with others
  • Promptly notify us of any unauthorized use of your account
  • Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

5. Your Content and Data

You retain ownership of all data, workflows, playbooks, and content that you create or upload through the Service (“Your Content”). By using the Service, you grant us a limited, non-exclusive license to process, store, and transmit Your Content solely to provide and improve the Service for you.

You are responsible for ensuring that Your Content does not violate any applicable laws or third-party rights. You must not use the Service to process data that you do not have the right to use.

Browser Recording Data

When using the Teach Chrome Extension, the Service records browser interactions during sessions you explicitly start. This data is used solely to generate workflow playbooks. For full details on what is captured and how it is handled, please see our Privacy Policy.

Third-Party Tool Data

When you connect third-party tools (such as your CRM, email, or billing provider), our AI agents will access and act on data within those tools as directed by your playbooks. You are responsible for ensuring that your use of the Service complies with the terms of service of any third-party tools you connect.

6. AI Agent Behavior and Limitations

The Service uses AI language models to reason about and execute workflow steps. You acknowledge and agree that:

  • AI agents act based on the playbooks you create and the data available to them. Playbook quality directly affects agent performance.
  • AI agents may occasionally make errors in judgment or take unexpected actions. You should review agent activity regularly and address escalations promptly.
  • The Service provides a full audit trail of every agent decision and action. You are responsible for monitoring this trail and reporting any issues.
  • We do not guarantee that AI agent actions will always be accurate, complete, or appropriate for your specific business context.

You are ultimately responsible for the actions taken by AI agents on your behalf through connected third-party tools.

7. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Send spam, unsolicited communications, or bulk messages through connected email or messaging tools
  • Process sensitive personal data (such as medical records, financial account numbers, or government identifiers) without appropriate safeguards and legal basis
  • Attempt to reverse-engineer, decompile, or extract the source code of the Service
  • Interfere with, disrupt, or overload the Service or its infrastructure
  • Create playbooks designed to deceive, harass, or harm individuals
  • Share account access or allow unauthorized third parties to use your account

8. Subscription and Payment

Certain features of the Service require a paid subscription. By subscribing, you agree to pay the applicable fees as described at the time of purchase. Fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan).

  • Free trial or early access: If we offer a free trial or early access period, we will notify you before charging begins.
  • Price changes: We may change pricing with at least 30 days’ notice. Continued use after the effective date constitutes acceptance.
  • Refunds: Fees are generally non-refundable except as required by applicable law.

9. Intellectual Property

The Service, including its design, software, documentation, and branding, is owned by mlti.ai and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or other brand features.

The playbooks and workflows you create using the Service are yours. We do not claim ownership of Your Content. We will not use your playbooks or workflow data to train AI models or share them with other customers without your explicit consent.

10. Third-Party Integrations

The Service connects to third-party tools through OAuth authorization and API integrations. You acknowledge that:

  • We are not responsible for the availability, accuracy, or functionality of third-party services
  • Your use of third-party integrations is subject to those providers’ own terms of service and privacy policies
  • We may add, modify, or remove supported integrations at any time
  • You can disconnect any third-party tool from the Service at any time through your account settings

11. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned downtime in advance.

12. Limitation of Liability

To the maximum extent permitted by law, mlti.ai and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to:

  • Loss of revenue, data, or business opportunities resulting from AI agent actions or errors
  • Damages caused by actions taken through connected third-party tools
  • Interruptions in service availability

Our total aggregate liability for any claims arising from or related to the Service shall not exceed the total amount you paid to us in the twelve (12) months preceding the claim.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, that AI agents will always act correctly, or that the Service will meet your specific business requirements.

14. Indemnification

You agree to indemnify and hold harmless mlti.ai and its officers, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Actions taken by AI agents on your behalf through connected third-party tools
  • Your Content or any data you process through the Service

15. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access to the Service if you violate these Terms or if we are required to do so by law.

Upon termination:

  • Your right to access the Service ceases immediately
  • We will retain your data for a reasonable period to allow you to export it, after which it will be deleted in accordance with our Privacy Policy
  • Any active AI agent processes will be stopped
  • Third-party tool connections will be revoked

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. The “Last updated” date at the top of this page indicates when these Terms were last revised. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Delaware.

18. Contact Us

If you have questions about these Terms, please contact us: